Shipping Information

  • How does shipping work?

    Sutera products are in stock and available. Once you place your order it will be sent to the Sutera fulfillment center closest to you. Your order will be processed within 2 business days and be delivered ASAP. COVID-19 has extended delivery times, but most customers receive their orders in 7-14 b...
  • How can I track my package?

    Oh no! We’re sorry about this. Please reach out by sending us an email at support@sleepsutera.com and one of our Customer Care Team members will be glad to assist you with tracking your order. COVID-19 ANNOUNCEMENT - Due to the statewide stay-at-home order in California, our distribution center ...
  • What if I'm not home for delivery?

    If you're not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date depending on the country and delivery method you choose. You may also have to go to your local post office to collect your package in case it cannot be delivere...
  • I haven’t received my order, what do I do?

    Oh no! We’re sorry about this. Please reach out by sending us an email at support@sleepsutera.com and one of our Customer Care Team members will be glad to assist you with tracking your order. COVID-19 ANNOUNCEMENT - Due to the statewide stay-at-home order in California, our distribution center ...