I haven’t received my order, what do I do?

Oh no! We’re sorry about this. Please reach out by sending us an email at support@sleepsutera.com and one of our Customer Care Team members will be glad to assist you with tracking your order.

COVID-19 ANNOUNCEMENT - Due to the statewide stay-at-home order in California, our distribution center may experience a delay so our normal 24-72 processing hours can take up to the full 72 business hours (not including weekends and holidays) before a package is shipped out. Please note that some orders will still process normally within 24 hours but there is no guarantee. Once a package is ready for shipment, a tracking email will be sent out and it can take up to 5 days for the information to update as it will be handed off to USPS. This change is effective for all orders starting March 19, 2020.